Customers will be able to spot a happy (or upset) staff one hundred miles away, so it is important to set standards among your employees.
If you earn the loyalty and trust of the people who build and represent your brand, they will do whatever it takes to get the job done–and that’s what will make the numbers sing. You need to communicate your vision for the business clearly, be willing to roll up your sleeves and show them how it’s done and you must listen and respond to employee feedback. That is the only way to establish a successful culture in your small business.
Culture Matters: Here’s How To Build A Great One.